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Help Desk

SuperSting™ Wifi

SuperSting™ Wifi

How much time will a 2D Dipole-Dipole survey take with 56 and 28 electrodes?

Faceplate Connections of the Pre 2012 SuperSting™

SuperSting™ Troubleshooting

How do I Check the SuperSting™ or MiniSting and Manual Reels during Wenner Four-Electrode (ASTM G57) and other Manual Soundings

How do I Manually Limit Current and Voltage on the SuperSting™ for Narrow Spacings?

What is the specification for the 1 Amp/250 Volt SuperSting™ glass tube fuse?

What is the specification for the 2.5 Amp/250 Volt SuperSting™ glass tube fuse?

What is the specification for the 20 Amp/32 Volt SuperSting™ glass tube fuse?

Why is my SuperSting LCD screen blank?

What do I do if the LCD on my SuperSting™ has no characters?

How do I troubleshoot the SuperSting™ fuses?

What do I do if my SuperSting™ freezes when creating a new data file?

What do I do if I get a "Cable or SwitchBox Mismatch" error?

What do I do if my SuperSting™ or MiniSting™ is Frozen or Locks Up?

How do I perform a Receiver Test for my SuperSting ™ R1 to R8 WiFi (also all pre WiFi R8 models)?

How do I perform a SwitchBox Relay Test?

How do I perform a receiver test (Pre-2016 SuperSting™ R1)

I'm using Windows 10 and trying to install SSAdmin. What do I do if I get the error message: "ElniFileException in module ...unable to write to C:\Program Files"

What common SuperSting™ troubleshooting can I do myself before reaching out to customer support?

What do I do if I get the error code: HVOVL?

What do I do if I get the error code: INOVL?

What do I do if I get the error code: TXOVL?

What do I do if my SuperSting™ LCD screen shows scrambled characters?

Why am I getting noisy data?

Why am I getting the "Transmitter Offline" message?

Why is my PC not connecting to my SuperSting™?

Why is my SuperSting™ giving me weird values?

What do I do if the "Memory Full" message appears on the SuperSting™?

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SuperSting™ Wifi Firmware

How do I Update Firmware on an Older pre- WiFi SuperSting ™?

What brand/model USB-to-serial device should I use when loading firmware to the SuperSting™?

What do I need to do after loading the firmware onto my SuperSting™?

SuperSting™ Wifi General Questions

How do I use the Soil Test Box with my SuperSting™?

How do I Set the SuperSting to Factory Defaults and Clear the Memory?

How do I use the Log Mode on my SuperSting™?

How do I do a quality test on my new SuperSting System?

What is included with my SuperSting™ System?

How do I deploy a Pole-Dipole Infinity Electrode?

Are all versions of the SuperSting™ upgradeable?

Can I use an AC/DC power supply to power my SuperSting™ rather than the AGI power supply?

Can I use the AGI AC/DC Power Supplies on older generation SuperStings™?

How do I setup a roll-along?

Do I need to send in my SuperSting™ Wifi to upgrade it?

How do I connect the SuperSting™ to my PC with a PC COM Serial Port?

How do I copy a command file?

How do I make a Command File (.cmd) with AGI SuperSting Administrator?

How do I perform the Fall-Of-Potential (FOP) method (IEEE Std 81) using the SuperSting™?

How do I transfer my command file from my SuperSting™ to my computer?

How many power supplies do I need to operate my SuperSting™?

Is the SuperSting™ Wifi upgradeable?

What are the column labels in the SuperSting™ .stg data file?

What do I need in order to use Boost Mode on my SuperSting™?

What kind of battery do I need to power the SuperSting™ Wifi?

Which port (male or female) should be connected to the SuperSting™? Do I need to connect both?

How can I use my SuperSting™ with a CPT measurement?

Can the SuperSting perform single-step measurements like the MiniSting?

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