1. Help Desk
  2. SuperSting™ Wifi
  3. SuperSting™ Troubleshooting

Why am I getting the "Transmitter Offline" message?

Short Answer: The internal transmitter isn't communicating with the internal receiver. There are 4 reasons why this can happen:

The SuperSting™ will display this message when you turn on the SuperSting™ under any one of the following conditions.
  1. The Firmware Update Cable is plugged in. This is only used on pre 2016 non Wi-Fi units for very rarely needed firmware updates.
  2. The Main Battery cable connector is damaged or contaminated. This happens most often from improper usage when the back shell clamped to the wire is twisted instead of the lock ring. See this article to learn more about proper connection and disconnection.
  3. The Office Power Supply is being used to power the SuperSting. The office power supply is only meant to power up the receiver and micro-controller so that you can upload CMD files and download survey files.
  4. The 20A fuse is loose or contaminated. Check if the 20Amp fuse is connecting firmly in the holder. Do not swap fuse with non-AGI specification fuses. See more details HERE

If you have checked for both of these issues and are still having problems, please contact us at: help@agiusa.com