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I got an error message: "The Sentinel dongle driver not found, cannot install program" What do I do?

Follow the 7 steps below to make sure you have installed the right dongle driver for your operating system.

The problem is likely that you have installed the 32-bit dongle driver while running a 64-bit version of Windows. The solution is to double check your operating system version and re-install the dongle driver for the appropriate system type:

  1. Please use this Microsoft support page to find what system version you're using.
  2. Download the latest Sentinel System driver for Windows onto a USB dongle
  3. Install the drivers
  4. Remove the dongle from the USB port
  5. Restart the computer
  6. Plug in the dongle after logging in
  7. Start EarthImager™