1. Help Desk
  2. SuperSting™ Wifi
  3. SuperSting™ Troubleshooting

Why am I getting the "Transmitter Offline" message?

The internal transmitter isn't communicating with the internal receiver. There are 2 reasons why this can happen:

  1. The SuperSting™ will display this message when you turn on the SuperSting™ using the office power supply. The office power supply is only meant to power up the receiver and micro-controller so that you can upload CMD files and download survey files.
  2. Check if the 20Amp fuse is blown.

If you have checked for both of these issues and are still having problems, please contact us at: help@agiusa.com